Resolve issues

Run v2 · Custom

Pick a resolution for each issue. FATAL and CRITICAL must be resolved before migration starts.

2 FATAL Migration blocked

Each FATAL must be escalated to a specialist or explicitly acknowledged as data loss.

Resolution progress

Custom

0 / 13 resolved

Apply Recommended uses Escalate for FATALs, Auto-fix for CRITICALs and WARNINGs.

FATAL Subscriptions plugin detected (45 products)

Subscriptions plugin stores recurring billing data in custom tables. This data cannot be migrated through the standard API.

Remediation

Remove the WooCommerce Subscriptions plugin or contact a specialist for custom migration of subscription data.

FATAL Custom order status workflow (1,240 orders)

Store uses 6 custom order statuses not mappable to BigCommerce standard statuses.

Remediation

Map custom order statuses to standard BigCommerce statuses, or remove the custom status workflow before migration.

CRITICAL Variant limit exceeded (3 products)

BigCommerce allows 600 variants per product. 3 products exceed this limit.

CRITICAL Duplicate SKUs across products (12 products)

Same SKU used by multiple product records.

CRITICAL Duplicate email addresses (24 customers)

Multiple customer records share the same email address.

CRITICAL Image URL 404s (37 products)

Product images that return 404 errors and cannot be downloaded.

CRITICAL Category nesting too deep (2 categories)

BigCommerce supports 3 levels of category nesting. 2 categories are nested 5 levels deep.

Default action is auto-fix. Override individual rows if you want different behavior.

WARNING Missing product weight (8 products)

WARNING Missing SKU (10 products)

WARNING HTML in product descriptions (89 products)

WARNING Order notes contain PII (310 orders)

WARNING Reviews with HTML (18 reviews)

WARNING Tag mapping ambiguity (34 products)

2 FATAL · 5 CRITICAL remaining